WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

ORGANIZATIONAL CONTEXT

The Job holder reports to the Information Technology Officer, or the designate. At this level job holders are expected to take responsibility for completion of a range of processes and activities requiring interpretation of standard guidelines/practices.

Job holders are able to recommend a course of action to staff at various levels and may allocate tasks to other staff.

JOB PURPOSE

To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.

To deliver standard software and hardware support services, as well as monitoring and maintaining a wide range of information sources, to contribute to the effective delivery of IT services.

KEY ACCOUNTABILITIES (not all-inclusive)

• Carry-out system and equipment maintenance tasks, such as back-up system data and system protection, to ensure they are running effectively and enable easy and efficient use.
• Undertake basic monitoring and troubleshooting of server systems to ensure a consistent delivery of IT services to staff.
• Respond to basic queries about technology and systems to support the correct application of technology.

• Receive and inspect all incoming assets and report discrepancies in IT materials inventory to senior colleagues to ensure materials are effectively tracked.
• Perform basic beta testing and support the roll out of new versions of centrally supported software to ensure software is operational for WFP staff.
• Ensure information is up to date and accurate within inventories, databases, websites, and archives in order to support senior officers in managing these systems.
• With direction from senior colleagues, collate information to be included in standard material such as training documentation and web content, to contribute to the availability of information about services and products.
• Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

FUNCTIONAL CAPABILITIES

Capability Name

Description of the behaviour expected for the proficiency level

Governance, Strategy and Architecture

Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems

Change Implementation, Project management, Planning and Optimization

Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process.

Technical Expertise

Understands technical aspects of own job and applies them in a thorough and systematic manner to analyze customer's technical issues and offer value adding advice and/or solutions.

Service Management

Understands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction.

Client Management

Demonstrates working understanding of existing hardware, software, servers and network management to resolve users' routine problems using WFP's established processes and tools.

Procurement and Contract Management

Assists in the technology selection process by collating information on vendors and/or products for evaluation against criteria.

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary school education. A post-secondary Diploma or degree in Computer Science, Information Systems. is a distince advantage.

Language: Fluency in both oral and written communication in English and Shona/ Ndebele.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

A t least 4 years professional experience resolving level 1 IT technical issues.

Must have strong technical skills with an ability to work independently and as part of a diverse team. Have strong client orientation skills,

A bility to work systematically, use initiative, good judgement,

Ability to communicate complex matters both orally and in writing;

Proven ability to work in a team environment and achieve common goals.

Must have Training and/or experience in Windows operating systems, CCNA and strong knowledge of word processing, spreadsheet, project management and other standard WFP software packages and systems

TERMS AND CONDITIONS

Qualified candidates are requested to submit their application via E- Recruitment attaching a signed application letter and a signed Personal History Form (P11) available at http://www.unon.org/docs/P11.doc. Applicants are also requested to submit a Curriculum Vitae.

Only short-listed candidates will be contacted for the recruitment processes.

WFP DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING)

DEADLINE FOR APPLICATIONS

Opening Date: 4 April 2020 Closing Date:20 April 2020

Qualified Female applicants from Zimbabwe are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.