REPORTING STRUCTURE
Reporting ToMarketing Manager
Supervision OfSelf
Interacts WithClients / Subordinate Staff
JOB DESCRIPTION
Ensure Front Office Operations are in accordance to the stipulated budget and explain any deviations to management.
Conduct daily checks of all controls i.e. keys, adjustments/corrections, paid outs, high balance accounts, voids, Guest ledger accounts, pit checks, empty room declaration.
Ensure maximum room occupancy within the agreed yield management policy.
Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Plan and coordinate work plans for the Front office department
Train and develop a team that is vibrant and effective that gives first and lasting impression on customers
Ensure that standing procedures are followed and that quality control is upheld
Display sound business acumen and understanding of essential details of business workings
CANDIDATE SPECIFICATION
Experience3 years
Education LevelDegree
QualificationsDegree or HND in Hospitality/Hotel Management
SoftwareOffice / Property Management Software
EquipmentPC's
Knowledge OfHotel Front Office Management / Revenue management / Rooms Division
Skills ToManage costs with the ability to meet or exceed strict budgetary expectations / Manage and lead a team with motivation, accountability, and regular follow-up
Ability ToEstablish a strong service culture and maintain high customer service standards / Multitask, adapt to change, think quickly, and prioritize effectively in a fast paced and demanding environment while maintaining calmness, composure, and hospitality
PersonalityVery Well Groomed/Be of a pleasant disposition, and a high achiever
ORGANISATION
IndustryHospitality
CultureFast Paced / International
Gender ProfileMixed
Age ProfileBetween 25 and 35 years of age
TERMS AND CONDITIONS
EmploymentPermanent
LocationHarare, Zimbabwe
Remuneration Negotiable

View job at: https://www.cvpeopleafrica.com/jobs/view/hospitality-food-services/zimbabwe/front-office-manager-hospitality/25061