REPORTING STRUCTURE
Reporting ToCEO
Supervision OfHotel HODs / Hotel Staff
Interacts WithHotel Staff / Customers / Stakeholders
JOB DESCRIPTION
Deliver hotel budget goals and set other short- and long-term strategic goals for the property.
Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate.
Set targets, key performance indicators for all departments and review Unit strategy considering changes in the environment.
Monitor customer satisfaction, through review of standardized feedback forms, and just as importantly by spending time directly with the guests and ensuring their needs are being met and expectations exceeded
Maximize room yield through innovative sales practices and yield management programs
Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action
Ensure the property is appropriately organized and staffed
Discipline, train, motivate and manage performance of staff
CANDIDATE SPECIFICATION
Experience10 years
Education LevelDegree
QualificationsDegree in Tourism and Hospitality Management / MBA Advantageous
SoftwareTrade Related
EquipmentPC
Knowledge OfHotel Managment including Finance and Administration
Skills To
Ability ToThink clearly and analytically / Grasp complex issues and develop sound judgments in a sensitive environment
PersonalityInfluential / Authoritative / Innovative
ORGANISATION
Industry
Culture
Gender ProfileMixed
Age ProfileBetween 35 and 50 years of age
TERMS AND CONDITIONS
EmploymentPermanent
LocationHarare, Zimbabwe
Remuneration Negotiable
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45%27 Nov24911
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View job at: https://www.cvpeopleafrica.com/jobs/view/business-strategic-management/zimbabwe/general-manager-hospitality/25060