REPORTING STRUCTURE
Reporting ToIT Technician
Supervision OfSelf
Interacts WithCompany staff at all levels / Suppliers / Customers
JOB DESCRIPTION
Configure, install, and support desktop computers, laptop computers, handheld devices, printers, monitors, portable data storage devices, and other general peripherals
Relocate IT equipment including desktop computers, printers, monitors, portable data storage devices, and other general peripherals.
Configure IT devices for secure operation, including installation of software, software updates, and other configurations as required
Connect and configure IT devices to use computer networks
Diagnose hardware and software failures, communicate the remediation plans to users, and provide status updates.
Support desktop maintenance, including inventory and software distribution, and security maintenance, including virus updates and patch management
Carry out routine maintenance tasks such as checking backups, adding and removing users network accounts
Provide virtual assistance sessions such as Windows Remote Assistance and Teamviwer
Develop and maintain current site documentation
CANDIDATE SPECIFICATION
Experience2 years
Education LevelDegree
QualificationsRelevant IT
Software MS Office 365 / Pastel Evolution
EquipmentPC
Knowledge OfDesktops and laptops, office suites, networks, email as well as remote user support
Skills To
Ability ToTrouble shoot, problem solve and work under pressure
PersonalityWell Presented / Self Motivated
ORGANISATION
IndustryPharmaceutical
CultureResults Driven
Gender ProfileMixed
Age ProfileBetween 20 and 35 years of age
TERMS AND CONDITIONS
EmploymentPermanent
LocationHarare, Zimbabwe
Remuneration Negotiable

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