SUMMARY
To be the first point of contact for SFI customers, visitors and staff, and providing excellent customer service that is welcoming, helpful, and accurate and aims to get it right first time.

DUTIES
Acts as first point of contact that is dealing with correspondence and phone calls
Takes and passes on messages to the relevant members of staff or visitors.
Welcomes SFI visitors.

Receives mail and forwards to relevant departments.
Types and compiles reports and minutes as and when necessary
Files and maintains records at the reception
Processes employee hampers in liaison with the HR department
Assists in processing of airtime for employees
Assists visitors in completion of relevant forms and writing letters as and when necessary.
Escorts dignitaries to the relevant offices as and when necessary.
Handles customer queries and requests appropriately
Sources Head Office stationery, toiletries and teas.
Performs any other duties as assigned by the Superior

REQUIREMENTS
5 ‘O’ level subjects including English Language and Mathematics/Accounts.
Certificate or Diploma in Office Management, Secretarial Studies or equivalent.
At least 2 years working experience in a similar position.

Interested candidates to send their Applications and a detailed Curriculum Vitae to recruitment@sfi.co.zw with the position being applied for clearly stated on the subject matter