A holding company with several subsidiaries is looking for a RELATIONS OFFICER to join its Admin department. The Incumbent will be reporting the to the chairperson and will be responsible for the following, among other duties:

Duties And Responsibilities

• Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors

Qualifications And Experience

• A bachelor's diploma or degree in Customer Service, Administration, Social Sciences or in a related field
• Proven experience as a Client Relationship Manager
• Knowledge of customer relationship management (CRM) practices
• Experience in sales or customer service is preferred
• Problem-solving attitude
• Excellent communication skills
• Aptitude for fostering positive relationships
• Teamwork and leadership skills
• Customer-oriented mindset.