Service Advisor (Automotive Industry, Harare) – Our client in Automotive industry is looking for Service Advisor to join their dynamic team. A minimum At least minimum of 5+ years in the automotive industry preferred. The candidate will be responsible for greeting customers upon arrival to shop. Ascertain reason for customer visit through verbal interview and visual assessment of vehicle. Connect customers with appropriate automotive mechanic or technician. Consult with mechanics regarding appropriate service options. Develop as many solution methods as possible, attempting to keep cost low. Explain all service options to customers including time and cost estimates. Advise customers on warranty protections and other potential cost saving service options. Track maintenance or repair status, fill out reports on labour and cost of all services. Perform post service inspection with customers and answer any questions they may have. Ring up customer at the front desk and facilitate transactions. Perform customer service duties, i.e answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pickup. Manage shop workflow and schedule for mechanics and technicians.

Work/Educational Requirements

High school diploma or equivalent required. Excellent interpersonal communication skills. Ability to explain complicated concepts to visitors who may not be familiar with industry terminology. Compassionate and patient demeanor. Problem solving and critical industry and parts. Extensive knowledge base of automotive industry and parts. Computer literate to include proficiency in Word, Excel and Outlook. A generous salary package will be offered to the right candidate.

Urgently apply if you are interested and attach your CV in word format to cvs@oxfordrecruitment.co.z Urgently apply if you are interested and attach your CV in word format to cvs@oxfordrecruitment.co.zw